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Our difference is our
Telephony
IRT's state of the art call center features best-of-breed telephony to assist you in finding the right solution to best achieve your objectives.
Our features include:
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- Fully redundant, scalable Rockwell Spectrum and Avaya ACDs
- Inbound, Outbound and true Blended Agent capabilities
- Powerful telescripting, skills-based routing, flexible call transfer, voice mail
- Agent group prioritization
- Oracle-based distributed reporting system
- Davox Ensemble
- Tightly integrated CTI with Call Center Studio
- Broad range of IVR Solutions
- Voice and Data services over numerous T-1 lines from all major telecommunications vendors
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