Our difference is our TEAM

Richard Eychner
President

Dick comes to IRT with over 20 years of senior sales, marketing and general management experience in the telecommunications and teleservices industry. He has served as Vice President of sales and service for the consumer division of Ameritech where he directed the activity of seventeen customer care centers with approximately 5,000 sales and service representatives. With experience ranging from the Washington Post to MCI and even other teleservices firms, Dick's leadership and strategic vision were keys to growth and process improvement.

At IRT, Dick is a champion of client-centered operations, has guided the company's expansion and challenges all areas to understand, embrace and live by the core values that will ensure our long-term success.

Martin J. Lehtio II
Executive Vice President Client Services & Operations

Marty brings to IRT a 15 year background in Teleservices and Product Development. His experiences at Ryder System Inc. include the management of internal and external call center operations for their National Sales and Customers Services groups, as well as assignments focusing on Quality Management and Process Development. In addition, he was responsible for all aspects of Product Development for hand held computing and wireless communications for Ryder's Logistics Division, including project management, systems development and implementation.

Marty has also served as Director of Operations and as Director of Client Services at Precision Response Corporation.

Marty's experiences on both the client and vendor side of the relationship position him perfectly to manage IRT's client-centric operations. His understanding of business and ROI drivers help him to partner pro-actively and maintain IRT's solution-focused environment.

Sandra Gobbo
Vice President Administration

Sandy has over 20 years experience in the Administration and Human Resource field. She joined IRT 5 years ago and has been instrumental in helping the organization create a culture where the employee can make, and is viewed as making, a difference in the organization's results. The workforce today is a most positive one that is based on team performance.

James M. Pelky
Controller

Jim brings to IRT over 17 years experience in Financial Accounting. Prior to joining IRT, Jim spent 14 years with Ryder's Automotive Carrier Division (ACD) located outside of Detroit. During this period, Ryder's ACD became the largest transporter of new and used automobiles in North America. Jim held numerous & increasingly challenging positions in Internal Audit, Revenue, Payroll, and Financial Accounting Management.

Howard Glass
Vice Chairman

Howard led the company in the development of CTI/CRM software for the teleservices industry, and guided IRT into the call center business. He helped develop the Rapid Cycle Testing laboratory with such clients as GE Financial Assurance and Discover Financial Services. Howard holds an MBA from the Harvard School of Business.

Michael Orlove
Chairman

Michael founded Orlove Enterprises, which became, through its ownership of Goldline Laboratories, Bioline Laboratories and Superpharm Corporation, the second largest pharmaceutical company in the United States. He served as President of Helene Curtis International before entering the pharmaceutical industry. He has a Bachelors degree from the University of Illinois in Economics.