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Customer Service :
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Customer Service calls are an excellent opportunity to build long term customer loyalty and brand identification. IRT's mission is to provide consistent first call resolution through positive customer interactions that build long term customer loyalty and brand identification. Our customer service goals include:
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First call resolution through extensive training and superior system support
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Focus on call efficiency and effectiveness to provide the most cost effective customer service solution
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Use each customer interaction to
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Build long term customer loyalty and affinity
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Learn additional information about the caller
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Communicate new information
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Selectively up sell/cross sell products and services
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Provide accurate, timely and informative reporting to monitor and improve agent and program performance
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Handle overflow traffic to support internal client operations
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