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Call Center Studio
IRT's Call Center Studio agent transaction software enables us to develop and launch new programs quickly and at less cost, without sacrificing quality. The package is designed to:
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- Allow rapid script development and modifications
- Utilize Client/Server, Windows-based, interactive GUI screens
- Access multiple data sources through its open architecture
- Allow complex script branching based on agent choice, business logic and call flow
- Integrate your website
- Capture information from every call and caller to create and maintain a versatile Oracle database
- Provide a consistent look and feel for rapid implementation and training of agents
- Provide customer-focused scripting and online information for high value customer perception
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Features include:
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- Host integration through screen scraping
- Email and fax integration to agent desktop
- Script and Question and Answer manager
- Caller history viewable to the agent
- Keyword search
- Dealer locator
- Credit scoring interface
- Credit card authorization
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Thanks to the ease of use and the robustness of Call Center Studio software, our agents are powerfully equipped to focus on the task at hand…delivering results.
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